Get IT Manager JobsGet IT Manager Jobs

IT SERVICE MANAGER

IT Service Manager must have a bachelor's degree in Computer Science or related field, and 5-8 years of related technical and managerial experience in a Service desk or similar environment.


IT Service Manager requires:

ITIL
CHANGE MANAGEMENT
VOIP
CISCO
CUSTOMER SERVICE
ITIL expert or at least Service Management.
WAN/LAN
Prior experience in motivating, directing, and providing feedback to an international team
Proven analytical and problem-solving abilities. Technical troubleshooting capabilities allowing the candidate to act as a tier 2/3 support representative critical.
Ability to design and manage an incident management process/policy which allows for the effectively prioritization and execution of tasks in the correct order.
Experience implementation Knowledge Management with related experience measuring the effectiveness of the KCS processes.
Experience measuring the effectiveness of Change Management in relation to the Incident, Event and Problem Management processes.
Experience leading Incident Management assessment and improvement processes with examples of how the candidate was involved in leading positive change.
Exceptional interpersonal skills, with a focus on listening and questioning skills.
Team-oriented and skilled in working within a collaborative environment.
Highly self-motivated and self-directed. The ability to be self-sufficient is critical.
High attention to detail and excellent organization skills.
Highly skilled with MacOS, Ubuntu, Windows 7, 10 as well as the Office suite and standard business applications is critical.
Experience with the following services is a plus: Cisco Unified Communication stacks, Remedy (support and as an Incident Management tool), Office 365, Jira, Confluence, and VMWare.
Extensive knowledge of computer hardware including both Windows and Apple desktops and laptops as well as IOS and Android mobile device experience.
Successful candidate must have in depth technical knowledge of Telepresence, DLP, Airwatch MDM, client imaging software, Active Directory, Avaya or similar VOIP phone system, Ticketing systems, and anti-virus.
Experience with , Splunk s a plus.

IT Service Manager duties;


Develop and meet SLA and OLA's for Service Desk tickets with data based on the needs of the business and the realistic capabilities of the team.
Develop and implement KPI's with weekly reporting and identifying issues which may require attention.
Working with global teams to develop and implement consistent processes, identifying exceptions within region and providing documentation.
Leads a positive team creating an environment which encourages team and collaboration first..
Collaborative and capable negotiation skills allowing the candidate to partners collaboratively with company management finding "win/win" solutions.
Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.
Please leave blank
Minimum of 400 (0) characters
Please leave blank
Good news! We have your resume on file, you can use our Quick Apply function to easily apply to this job.

Critical Need Jobs


Employer Information

Previous Page New Search

Join 922 other IT Manager Professionals receiving FREE weekly job listings to their inbox every week.

We value your privacy. We will not rent your email to anyone.

Browse other IT Manager Jobs in Massachusetts

  1. JDE Business Analyst

    West Hartford, CT
    determined to be necessary by the IT Manager and work with the end user to create the appropriate...
  2. IT Technologist

    Braintree, MA
    The IT Technologist is responsible for providing a full range of IT support and technology services...
  3. IT Director, Solution Delivery

    Braintree, MA
    are resourced and executed on time and on budget. The Director of IT Solutions Delivery is a key...
  4. RN Clinical Manager, Home Care

    Beverly, MA
    BAYADA Home Health Care is seeking a full-time Registered Nurse/RN to offer clinical support in the of RN Supervisor, Clinical Man...
  5. Assistant Manager - Natick

    Natick, MA
    Valvoline Instant Oil ChangeSM (VIOC), a division of ValvolineTM, is hiring Assistant Managers in training. Our award-winning prom...
  6. Salon Manager-Gateway Center - Store 321

    Everett, MA
    As a Salon Manager you will perform the following essential functions . ... Demonstrates business acumen, with an understanding of...
  7. Nurse Supervisor- 3pm to 11:30pm- 32 hours/week

    Woburn, MA
    . - Ability to manage multiple competing demands while maintaining a calm, professional demeanor.
  8. Shift Supervisor- Metro West Southboro,...

    Southborough, MA
    Supported by your GM and management team, you will be given the opportunity to train and supervise Crew members; monitor and reinf...
  9. Restaurant Management or Culinary Management...

    Boston, MA
    To learn more, visit us at www.hillstone.com, or read this recent profile in Bon Appetit magazine: for:Management Training Program...
  10. Associate Nurse Manager-OB

    Concord, MA
    The Associate Nurse Manager, with the Director, Obstetrical Nursing, is responsible for the 24-hour operations of the unit respons...
Browse all IT Manager Jobs in Massachusetts
Previous Page New Search