Get IT Manager JobsGet IT Manager Jobs

IT Services Manager

IT Services Manager must be ITIL expert or at least Service Management.

IT Services Manager requires:

Change Management
Customer service
LAN/WAN support
Network understanding
bachelor's degree in Computer Science or related field, and 5-8 years of related technical and managerial experience in a Service desk or similar environment.
Splunk s a plus.
MacOS, Ubuntu, Windows 7, 10 as well as the Office suite and standard business applications is critical.

IT Services Manager duties:

Work with IT senior management to develop plan supporting the company's IT vision, direction and strategy as well as to establish Service Desk management related annual budget, priority and resource requirements.
Monitor all IT Service Desk related requests and ensure courteous, timely and effective resolution of end user issues.
Effectively manage and mentor the Service Desk team response to call resolution, prioritization, and conditions for escalation.
Analyze and report on Service Desk call performance metrics to ensure customer service standards are being met, and are within the relevant security, operational and best practice guidelines.
Maintain documentation for all standard processes with appropriate monitoring/auditing capabilities built into the process documents.
Support desktop and printer installations, new user setups, desktop and laptop hardware, meeting room technologies (e.g., video conferencing), collaboration tools, mobile phones and devices, and software inventory.
Direct the evaluation of hardware & software, testing, image creation, machine deployment and desktop management.
Grow the staff within the Department by providing mentorship, developmental opportunities, counseling and performance feedback.
Manage purchasing and budget functions including planning, tracking, and reporting. Ensure all spend is optimal and supportable as including the best price feature balance for what is needed.
Promotes the deployment or problem resolution for Akamai remote employees.
Develop and meet SLA and OLA's for Service Desk tickets with data based on the needs of the business and the realistic capabilities of the team.
Please leave blank
Minimum of 400 (0) characters
Please leave blank
Good news! We have your resume on file, you can use our Quick Apply function to easily apply to this job.

Critical Need Jobs

Employer Information

Previous Page New Search

Join 922 other IT Manager Professionals receiving FREE weekly job listings to their inbox every week.

We value your privacy. We will not rent your email to anyone.

Browse other IT Manager Jobs in Massachusetts

  1. IT Director (m/f)

    Cambridge, MA
    A growing pharmaceutical company based in Cambridge has a newly created opening for a Director of IT. They...
  2. IT Director, Solution Delivery

    Braintree, MA
    are resourced and executed on time and on budget. The Director of IT Solutions Delivery is a key...
  3. Director of IT (m/f)

    Boston, MA
    operations globally * Responsible for managing technology operations budget with a clear understanding of...
  4. Information Technology Director

    Lincoln, RI
    Information Technology Director Town of Lincoln The Town of Lincoln is seeking a qualified...
  5. IT Manager

    Marlborough, MA
    Marlborough, MA. We are looking for an IT Manager. This is a permanent opportunity with immediate start...
  6. Senior Director of IT Maintenance & Operations...

    Boston, MA
    for a subset of an overall engagement and will assist the Senior Director in carrying out the...
  7. IT Director

    Stoughton, MA
    Local manufacturing company is looking for an IT Director to oversee and manage the entire IT...
  8. Director of IT (m/f)

    Hartford, CT
    * Ability to analyze complex business needs * Experience as an IT director * Ability to translate...
  9. IT Director (Development)

    Hartford, CT
    Working with an organization in Northern CT on a permanent opening they have for a Director of IT Development...
  10. IT Project Manager

    Waltham, MA
    , Applications, Business Requirements, Computer, Development, Engineering, IT, Manager, Management, Performance...
Browse all IT Manager Jobs in Massachusetts
Previous Page New Search