Get IT Manager JobsGet IT Manager Jobs

IT Services Manager


Ad
  • Globa Channel Management, Inc.
  • 07/03/18
  • Cambridge, MA
  • 02138
  • 60 / Hourly
  • Contractor
IT Services Manager must be ITIL expert or at least Service Management.


IT Services Manager requires:


ITIL
Change Management
VOIP
Cisco
Customer service
LAN/WAN support
Network understanding
bachelor's degree in Computer Science or related field, and 5-8 years of related technical and managerial experience in a Service desk or similar environment.
Splunk s a plus.
MacOS, Ubuntu, Windows 7, 10 as well as the Office suite and standard business applications is critical.

IT Services Manager duties:


Work with IT senior management to develop plan supporting the company's IT vision, direction and strategy as well as to establish Service Desk management related annual budget, priority and resource requirements.
Monitor all IT Service Desk related requests and ensure courteous, timely and effective resolution of end user issues.
Effectively manage and mentor the Service Desk team response to call resolution, prioritization, and conditions for escalation.
Analyze and report on Service Desk call performance metrics to ensure customer service standards are being met, and are within the relevant security, operational and best practice guidelines.
Maintain documentation for all standard processes with appropriate monitoring/auditing capabilities built into the process documents.
Support desktop and printer installations, new user setups, desktop and laptop hardware, meeting room technologies (e.g., video conferencing), collaboration tools, mobile phones and devices, and software inventory.
Direct the evaluation of hardware & software, testing, image creation, machine deployment and desktop management.
Grow the staff within the Department by providing mentorship, developmental opportunities, counseling and performance feedback.
Manage purchasing and budget functions including planning, tracking, and reporting. Ensure all spend is optimal and supportable as including the best price feature balance for what is needed.
Promotes the deployment or problem resolution for Akamai remote employees.
Develop and meet SLA and OLA's for Service Desk tickets with data based on the needs of the business and the realistic capabilities of the team.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.

Critical Need Jobs


Browse other IT Manager Jobs in Massachusetts

  1. IT Director

    Bedford, NH
    Minimum Required Skills: Technology Roadmap and Planning, Oracle Databases, Oracle ERP, IT Infrastructure Management, Disaster Rec...
  2. IT Manager

    Brentwood, NH
    Robert Half Technology is looking for an IT manager who actively looks to find the creative solution to a problem. To be successfu...
  3. IT Manager

    Hartford, CT
    In this position you will lead the development and implementation of security policies and procedures, security risk analysis scen...
  4. Director of IT, $175,000-195,000

    Boston, MA
    Job Description REQUIRED: LAW FIRM EXPERIENCE The IT Director is a full-time, exempt, salaried position, reporting to the Executi...
  5. Director of IT Transformation Services

    Boston, MA
    The Director of IT Transformation Services will work to achieve service excellence by evangelizing the need for progressive transf...
  6. Director of IT Field Engineering

    Boston, MA
    The Executive Office of Energy and Environmental Affairs seeks to protect, preserve, and enhance the Commonwealth's environmental...
  7. IT Manager

    Topsfield, MA
    Job Description PureB2B specializes in performance-based marketing solutions that accelerate the B2B sales and marketing processe...
  8. IT Director

    Boston, MA
    The company is a fast paced, global, innovative firm. * The role provides candidates with client exposure on live projects with...
  9. IT Director Corporate Finance

    Waltham, MA
    Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $20 billion and approximately 70,...
  10. IT Manager

    Rockland, MA
    Job Description Tired of commuting into Boston? Join A Growing Company with a great quality of life and fantastic people! JOB REQ...